General FAQs
Getting Started
1. What is Cuculi?
Cuculi is a dining platform designed to enhance group dining experiences. It allows users to book tables, invite guests, split bills, and manage payments seamlessly. Cuculi supports both public and private social dining events.
2. What does CUCULI mean?
CUCULI is the Goddess of Connection. We would like to provide the opportunity for people to connect with each other by making it easy to host Tables at restaurants. Fun nights should be accessible to everyone!
3. How do I sign up for Cuculi?
- Download the Cuculi app from the App Store or Google Play Store.
- Follow the prompts to create an account and add a payment method for easy transactions.
4. Is Cuculi free?
Yes, Cuculi is free to download. However, some restaurants may include a small service fee for certain payment methods, which will be clearly indicated.
Using Cuculi
5. What’s the difference between a Public Table and a Private Table?
Public Tables: Open to anyone on the platform. Guests can browse and RSVP directly in the app.
Private Tables: Invite-only. The host must share an invite link or QR code for guests to RSVP.
6. How do I join a Table?
For Public Tables: Browse available events under “Social Tables” in the app and RSVP.
For Private Tables: Use the invite link or QR code shared by the host to RSVP and join.
7. How does ordering food work?
For App Users: Open the Table, browse the menu, and place orders directly through the app.
For Non-App Users: Scan the QR Code provided by the host to access the menu and order.
8. How is the bill split?
Cuculi’s app automatically tracks orders, including tax and tip. Guests pay individually for what they order, so there’s no need to calculate or manually split the bill.
Hosting on Cuculi
9. How do I create a Table?
(1) Tap the “+” (Create Table) button in the app.
(2) Enter the event details (type, date, time, location).
(3) For Private Tables, share the invite link or QR code to invite guests.
10. Can anyone become a host for Social Tables?
Yes, absolutely! You just find your preferred restaurant and Create a Social Table. Enter the date/time and number of guests! All you do is wait for people to join :)
11. What is a Host Reward? How does it work?
You will receive a Host Reward when you create a Table, both private or social. It's up to 13% of the subtotal of the ENTIRE TABLE! Go ahead and book your favorite restaurant and invite your friends!
12. I created a Table. Do I need to call the restaurant?
Nope! Creating a Table=Booking a Table. When you Create a Table, booking is automatically processed. If, for any reason, the restaurant can't accommodate your request we will reach out to you!
13. Do I need to manage payments as a host?
No, Cuculi automatically handles individual payments for each guest. The host can focus on enjoying the event while Cuculi manages the logistics.
14. What happens if a guest cancels?
For Public Tables: The spot will automatically become available for others to RSVP.
For Private Tables: The host can invite someone else using the invite link or QR code.
Payments
15. How does payment work?
- Payments are processed directly in the app.
- Guests with the app can pay manually during the event or will be charged automatically when the restaurant closes the Table.
16. What payment methods are supported?
Cuculi accepts all major credit cards, debit cards and Apple Pay. (Google Pay coming soon!)
17. Are there any additional fees?
Some restaurants may include a small service or transaction fee. These will be clearly displayed in the app before you confirm payment.
18. Can I split the bill evenly?
Yes, guests can choose to split the bill evenly or pay for the items they ordered. Cuculi’s app handles all calculations automatically.
During the Event
19. How do I access the menu?
- Guests with the app can view the menu directly under the Table screen.
- Guests without the app can scan the QR code provided by the host to view the menu and order.
20. Can I modify or cancel my order?
Order modifications depend on the restaurant’s policy. If changes are needed, contact the restaurant staff directly.
21. What happens if I leave early?
You can settle your bill anytime during the event through the app. If you forget, Cuculi will charge your card automatically when the Table is closed.
Technical Questions
22. I’m having trouble RSVPing—what should I do?
- Ensure your app is updated to the latest version.
- For Private Tables, double-check the invite link or QR code.
- If the issue persists, contact Cuculi Support at customersupport@cuculi.com.
23. My payment failed. How can I fix it?
- Verify your payment method in the app.
- If the problem continues, try adding a different card or contact your bank for assistance.
24. Do I need Wi-Fi to use Cuculi?
While Cuculi works best with a stable internet connection, you can also use mobile data to RSVP, place orders, and manage payments.
Miscellaneous
25. Can I use Cuculi outside of group dining?
Yes! You can also use Cuculi to book tables, order food, or manage payments for smaller gatherings or solo visits.
26. I have a restaurant to recommend. Where do I reach out?
You can let us know by using the Contact Form here. We will get in touch with the restaurant and get them onboarded! You can also help us speed up the process by sharing about Cuculi to your preferred restaurant :)
27. How do I use the Cuculi Points?
When you're ready to leave, on the payment screen, there is a column that says "Use Cuculi Points". Just check on the circle and your Cuculi Points will be applied towards your bill!
28. How do I contact Cuculi Support?
You can reach us at customersupport@cuculi.com or directly through the app under "Help & Support.”
29. Does Cuculi offer rewards or loyalty programs?
Yes, Cuculi occasionally runs promotions and rewards for active users. Check the app for current offers!
30. Can I use Cuculi internationally?
Cuculi is currently expanding to new regions. Check the app to see if it’s available in your area or destination.
Pro Tips for a Great Cuculi Experience
- Download the App: For the best experience, ensure you’re using the app to RSVP, order, and manage payments.
- Invite Early: If you’re hosting a Private Table, send invites well in advance.
- Keep an Eye on Promos: Cuculi partners with restaurants to offer exclusive discounts and deals.